Culet Avenue values your privacy. This policy outlines how we collect, use, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.

 

1. Who We Are

Culet Avenue designs and produces crystallised presenters for events, retail, and hospitality.
We are the data controller for your personal data.

- Email: contact@culetavenue.com
- Website: www.culetavenue.com

By visiting our website or submitting personal information via email, WhatsApp, or our forms, you agree to the collection and use of your personal data in accordance with this policy.

 

2. What Data We Collect

We may collect and process the following types of personal data:

- Identity Data – your name, username or title

- Contact Data – phone number (including WhatsApp), email, delivery address

- Financial Data – payment information (processed securely by third-party platforms like PayPal)

- Transaction Data – order details, rental history

- Usage Data – website interactions, traffic logs, analytics

- Marketing Data – preferences regarding marketing and promotions

 

3. How We Use Your Data

We use your data to:

- Fulfil and manage orders, rentals, and services

- Communicate via email, WhatsApp, or phone

- Deliver items through trusted third-party couriers

- Improve site functionality and performance

- Send relevant updates or promotions (only with your consent)

- Respond to enquiries, support requests, or complaints

 

4. Third Parties & Disclosure

Your data may be shared with the following third parties, strictly for service-related purposes:

- Wix.com – Our website is hosted and managed on Wix, which may store and process your data in accordance with their Privacy Policy.

- WhatsApp – For customer service or order communication (if you initiate contact).

- Cloudflare – To provide security and performance optimisation for our website.

- Couriers – Including DPD, Evri, Royal Mail, or other delivery services used to fulfil orders.

- Legal or Regulatory Authorities – if required by law.

We ensure that these providers meet data security standards and only access the minimum data required to perform their duties.

 

5. Who Can Access Your Data

Access to personal data is strictly limited to authorised Culet Avenue staff who need the information for order fulfilment, communication, or support.
All staff are trained in data protection and confidentiality obligations.

 

6. International Transfers

Some of our service providers (e.g. Wix, WhatsApp, Cloudflare) may store data outside the UK.
We ensure that appropriate safeguards (e.g. Standard Contractual Clauses or adequacy decisions) are in place to protect your information during international transfers.

 

7. Data Security

We use a combination of physical, digital, and administrative measures to protect your personal data. These include:

- Encrypted website connections (SSL)

- Access restrictions and staff training

- Secure storage and payment processing
Despite these measures, no digital system is completely immune from risk. We advise you to exercise standard online precautions when submitting personal information.

 

8. Data Retention

We retain your data for as long as necessary, depending on its use:

- Order history and payment records: up to 6 years (for tax or legal compliance)

- Marketing communications: until you opt out or withdraw consent

- Account or customer support records: up to 3 years after last contact

 

9. Your Rights

You have the right to:

- Request access to the personal data we hold about you

- Ask us to correct, update or delete your data

- Restrict or object to how we process your data

- Withdraw marketing consent at any time

- File a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being mishandled

To exercise your rights, contact: contact@culetavenue.com

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Culet Avenue – Privacy Policy
Last updated: 11/08/2025